Visa error fix — correct a rejected or invalid eVisa
Mistyped your name? Wrong passport number? Photo rejected? Got a vague portal error? Before you panic and re-pay the government fee, send us your application — we'll tell you what went wrong and re-prepare a corrected submission.
Common fixable errors
Name mismatch with passport MRZ. Surname / given-name fields populated from the wrong section of the bio-page, or stripped of diacritics in a non-portal-compatible way.
Photo rejected. Background not pure white, face tilted, glasses on, or resolution too low. We can re-crop or request a re-shoot against the exact specification.
Passport bio-page scan unreadable. Blurry MRZ is the #1 cause of eVisa rejections. We zoom and verify before submission.
Wrong port of entry. Selected airport / land border not on the approved eVisa list — we replace with the closest valid checkpoint.
Passport expiry too close. Less than 6 months from intended arrival. If your passport expires soon, renew first — applying is futile and the government fee is lost.
Wrong purpose / category. Business listed as tourism, or vice versa. Some countries treat this as fraud, not a typo, so timing matters.
How the fix process works
Send us the original. Forward the rejection email or share a screenshot of the portal error, plus a copy of what you submitted.
Free diagnostic. Within one business day we identify the exact issue and tell you whether a re-submission will succeed or whether you need a different visa channel.
Prepare corrected file. We re-prepare documents and form fields against the diagnostic. You approve before we submit.
Re-submit and track. We submit through the official portal and email status updates until approval.
Visa error fix FAQ
Can an eVisa with a typo be corrected after issuance?
No — once issued, an eVisa is locked to the data you submitted. Most immigration portals have no post-issuance correction process for typos in name, passport number or date of birth. The only fix is to apply again with the correct information. We can identify exactly what to change before you re-pay the government fee.
How do I know what caused my rejection?
Forward the rejection email or screenshot the portal message to us. Some portals state the reason in plain text; others are less specific, but the common causes (photo, MRZ scan quality, supporting documents) are well documented. We give you a free diagnostic before quoting the fix.
Do I have to pay everything again to reapply?
Only the government fee. Once submitted, government fees are non-refundable — that's the immigration department's rule, not ours. If you want to reapply after a rejection, the government fee must be paid again. Our service fee, however, is not charged a second time — the retry is covered as part of your original order, so you only pay the government fee.
What does the included retry cover?
One re-prepared and re-submitted application per applicant, after a free diagnostic of what went wrong. You provide corrected information or documents; we re-do the form, re-verify the supporting files, and re-submit through the official portal. No additional service fee for that retry.
Send us your application
Forward the rejection or portal error to support@vuvgo.com — a human reviews what went wrong and replies within one business day, before you pay the government fee again.