Our service fee covers reviewing and submitting your application. Government fees are paid to the issuing authority. Refund eligibility depends on the stage of your application.
If you cancel before we submit to the government, the service fee is refundable minus any processing already done. Once filed with the authority, government fees are non-refundable. See our Refund Policy for full terms.
A government rejection does not automatically entitle you to a government-fee refund, as the fee pays for processing the decision. We will explain the reason and help you reapply where possible.
Contact support with your order reference. Eligible refunds are returned to your original payment method, typically within 5–10 business days.
Still need help? Contact our support team.