You can follow your application at any time using your order reference and email. Here's what each status means.
Use the Track order page and enter your order reference plus the email you applied with. You'll see the current stage and any actions needed.
Submitted: we've received your details. In review: we're verifying your documents. Submitted to government: filed with the authority. Approved: your authorization has been issued and emailed to you.
Yes, especially during government processing. Times vary by destination; see the processing times article for typical ranges.
Yes. We email you on every status change, and if any additional document is required we'll send clear instructions.
Still need help? Contact our support team.