At airline check-in (the most common failure point)
Airlines run a Timatic check on every international ticket. The system reads your passport and the destination’s visa rules. If it can’t verify your eVisa, the agent will not let you board — and the airline is fined heavily if they fly you and you’re rejected on arrival, so they tend to err on the side of refusal.
What to carry
- The approved eVisa PDF, printed on paper. Not just on your phone.
- The same passport you used for the application. Not a renewed or replacement passport with a different number.
- Proof of onward travel — the return or next-leg ticket.
- Hotel booking or invitation letter, if you have one.
If check-in refuses to let you board
Ask politely for a supervisor and show the printed approval. Most refusals come from the agent not knowing the destination’s eVisa scheme. The supervisor will usually run a manual Timatic check. If they still refuse, email us immediately with the airline + flight + agent details — we can sometimes intervene by phone with airline duty offices.
At the destination’s immigration desk
Wrong port of entry
Your eVisa is valid only at specific checkpoints. Vietnam: 13 airports + 13 sea ports + 16 land border gates. India: 34 airports + 18 sea ports + 4 land checkposts. If you arrive at a checkpoint not on the list, the visa is treated as invalid and you’re turned back at the desk. Always cross-check your arrival checkpoint against the approved list on the map before booking the ticket.
Name mismatch with passport
The MRZ on your passport must match what’s on the eVisa exactly. If a typo slipped through (you missed a hyphen, dropped a middle name), the officer may either wave it through as a minor discrepancy or deny entry. In our experience Vietnam is strict, India more flexible. There is no on-the-spot fix — you must return to your origin and re-apply.
Passport renewed after applying
If you renewed your passport between applying and travelling, the new passport has a different number than the one on your eVisa. The visa is no longer valid. Bring the old passport (cancelled corner cut off is fine) if you still have it — some officers will accept it as proof of identity continuity. Most won’t. Renew well before applying, not after.
Photo doesn’t match you
Significant change in appearance (drastic weight change, full-face surgery, very different hair) can prompt a secondary review. Carry a current government ID with a recent photo for cross-reference.
What to do in real time
If you’re stuck at an airport with a problem on an application we processed, email or WhatsApp our support line at support@vuvgo.com with the issue plus your reference number. We monitor incoming messages during business hours and have an emergency line for travel-day issues. We can’t override immigration officers, but we can clarify what the eVisa shows, send copies of supporting documents, and confirm validity to airline staff.